I chose Hafstaff due to the trust I had in its leadership team and I haven't looked back since. I find trust to be the singular, most important differentiator when choosing a staffing provider.

To me, Hafstaff has been the continuation of a vision and the start of a remarkable solution. The agents are well trained and undergo rigorous testing for tech, language and communication. All that and more is evident in their work ethic and performance.

I hired one candidate with Hafstaff and immediately noticed the difference. Its HR and management teams run a tight ship, yet the culture is upbeat, resourceful, and on target. To have agents work graveyard shift to accommodate our EST, these aspects make the world of a difference.

Overall, the team has been exceptionally helpful. They’ve hit incredible metrics for us and provided great insights into CX that we’ve never had before. They are also incredibly Ecom savvy which has helped elevate the brand and create lots of happy customers!